Hot51 Privacy Policy — Our commitment to protecting your data

Hot51 is an internationally standard online gaming platform serving users in Bangladesh and around the world. hot51 believes privacy is a fundamental right, and we uphold the highest technical and legal standards to keep your data safe.

This Privacy Policy applies to hot51's website, mobile app, and all digital services. Please read this policy in full before using any hot51 service. If you have any questions, contact our support team.

Hot51 only collects data that is genuinely necessary to deliver its services. We follow a data minimization principle — meaning your privacy is respected as much as possible while still providing a quality experience.

Information Provided Directly:

• Name, date of birth, and gender (collected at account registration)
• Email address & mobile number
• Address & Nationality
• Copy of national ID or passport (for KYC verification)
• Payment method details (account number, transaction ID)
• Contact and complaint information submitted to Customer Support

Automatically Collected Information:

• IP address & device type
• Browser and operating system information
• Activity logs on the platform (login times, gameplay history)
• Transaction History & Amounts
• Data collected from cookies and similar tracking technologies

Hot51 uses collected data only for specific, legitimate purposes. Below, we transparently outline exactly how your data is used.

Hot51 never uses your data beyond its original purpose. If you no longer wish to receive promotional emails or messages from hot51, you can opt out at any time through our support team.

Hot51 does not sell your personal data to any third party. In limited circumstances, data may be shared — those situations are clearly outlined below.

• Payment Processors: Required information is shared with authorized payment providers to process deposits and withdrawals.
• KYC verification service: Documents may be shared with licensed identity verification providers for KYC purposes.
• Legal authorities: Data may be disclosed when required by court order, legal obligation, or government investigation.
• Technology Partners: Some data may be shared with secure cloud services and technology partners that support platform operations.
• Business Restructuring: In the event of a hot51 merger or acquisition, data may be transferred — but users will be notified in advance.

Hot51 follows the highest industry standards to protect your data. Our security framework operates across multiple layers, safeguarding your information against unauthorized access, modification, or loss.

• SSL/TLS encryption: All data transmissions are secured with 256-bit AES encryption.
• Firewall & DDoS Protection: hot51 servers are protected by enterprise-grade firewalls and DDoS mitigation systems.
• Two-Factor Authentication (2FA): You can enable 2FA to add an extra layer of security to your account.
• Regular Security Audits: Regular penetration testing and audits are conducted by independent cybersecurity experts.
• Staff Training: All hot51 staff undergo rigorous data protection training.
• Data Breach Response Plan: A detailed plan is in place to promptly notify users and limit damage in the event of a data breach.

Hot51 uses cookies and similar technologies to keep the platform running smoothly. Cookies are small text files stored in your browser that help enhance your experience.

Types of cookies hot51 uses:

• Essential cookies: Essential for login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Functional Cookies: Remembers your preferred language, theme, and settings.
• Analytics cookies: Collects platform usage statistics to help improve our services.
• Performance Cookies: Helps monitor page load speed and detect errors.

You can disable non-essential cookies through your browser settings. Note that doing so may limit certain features.

Under hot51's Privacy Policy, you are entitled to the following rights. hot51 is always ready to help you exercise them.

• Right to Access Your Data: You can request a copy of all data hot51 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Data Portability: You can request a copy of your data in a structured format.
• Right to object: You may object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw consent for the use of information provided on a consent basis at any time.

Hot51 strictly does not provide services to anyone under 18. All hot51 services are for adults only. Age verification is mandatory at the time of registration.

Hot51 does not knowingly collect personal data from minors. If we become aware that a minor has created an account on hot51, that account will be closed immediately and any collected data will be deleted.

The hot51 platform may integrate third-party services — such as payment gateways, game software providers, or analytics tools. Each of these third parties maintains its own privacy policy.

• Hot51 is not responsible for the privacy practices of third-party services.
• Hot51 vets all third-party partners and only works with trusted, secure services.
• Game software providers may process gameplay data, though they are bound by strict contractual obligations.
• Payment processors comply with international payment security standards (PCI DSS).

Hot51 retains your data only for as long as necessary. When determining retention periods, we take into account legal obligations, service requirements, and user preferences.

• Account information: For the duration of account activity and a minimum of 5 years after closure (as required by law).
• Transaction Records: Up to 7 years in accordance with financial regulations.
• KYC documents: Up to 5 years after account closure.
• Customer Support Contact: 3 years after resolution.
• Cookie & Analytics Data: Up to 13 months.

Upon expiry, data is securely deleted or fully anonymized.

Hot51 may update this Privacy Policy from time to time. Changes may be driven by new services, legal developments, or improvements in security technology.

• Users will be notified of significant changes via email or platform notification.
• Updated policies take effect from the date of publication.
• Continued use of hot51 after any changes takes effect constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.

The "Last Updated" date on this page always reflects the most recent version.

For any questions, complaints, or requests regarding this Privacy Policy, please contact hot51's data protection team. We take all requests seriously.

• Email: [email protected]
• Live Chat: Available after logging in to the platform (24/7)
• General requests are typically responded to within 72 hours.
• Requests for data deletion or portability are processed within 30 business days.